Terms of Service

Last updated: 27 June 2026

1. Introduction and Acceptance

Welcome to CSL Systems. These Terms of Service (“Terms”) govern your use of our website cslsystems.com.bd (“Site”) and any purchase of products or services from us. By browsing the Site, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the Site or place an order.

2. About CSL Systems

CSL Systems is an authorized channel partner of leading security and networking brands in Bangladesh, including Hikvision, Dahua, ZKTeco, Virdi, EZVIZ, and others. Our product range covers:

CCTV cameras and recorders (DVR/NVR)
Access control systems
Biometric attendance devices
IP phones and intercom systems
Networking equipment (switches, routers, Wi-Fi)

We also offer professional installation, configuration, after-sales support, and authorized warranty service for the products we sell.

3. Eligibility to Use the Site

You must be at least 18 years old to place an order or create an account on our Site. If you are below 18, you may only use the Site under the supervision and consent of a parent or legal guardian, who will be responsible for any transaction made on your behalf.

By using the Site, you confirm that you have the legal capacity to enter into binding contracts under the laws of Bangladesh.

4. Account Registration

When you create an account with CSL Systems, you agree to:

Provide accurate, current, and complete information (name, address, phone, email)
Keep your account information up to date
Maintain the confidentiality of your password and login credentials
Accept responsibility for all activities that occur under your account
Notify us immediately if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms.

5. Product Information and Pricing

5.1 Product Accuracy

We make reasonable efforts to ensure that product descriptions, specifications, images, and availability on our Site are accurate. However, minor variations between the displayed image and the actual product may occur, particularly when manufacturers update designs or packaging. Specifications are provided by the brand and may be revised without prior notice.

5.2 Pricing

All prices are listed in Bangladeshi Taka (BDT) and are subject to applicable VAT and taxes as required by law.
Prices may change at any time without prior notice due to currency fluctuation, supplier pricing, or import duty changes.
Installation, delivery charges (outside Dhaka), and accessories may be billed separately unless explicitly stated.

5.3 Pricing Errors

In the event of an obvious pricing or typographical error (for example, a product listed far below its actual market value), we reserve the right to cancel the order and issue a full refund, even after an order confirmation has been sent. We will notify you promptly if such a situation occurs.

6. Order Acceptance and Confirmation

When you place an order on our Site, you are making an offer to purchase. The order is not legally binding until CSL Systems accepts it. Acceptance happens when our team confirms the order via phone call, WhatsApp, or email, and stock and payment are verified.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to the following situations:

Product is out of stock or discontinued
Suspected fraudulent activity or invalid contact information
Pricing or product description errors
Delivery to a location we cannot serve
Buyer is unreachable for order confirmation

If your order is cancelled after payment, you will receive a full refund through the original payment channel.

7. Payment Terms

We accept the following payment methods:

bKash (merchant or personal)
Nagad
Bank transfer to our company account
Cash on Delivery (COD) — available within Dhaka city for selected orders
Card payment — where available through our payment gateway

Unless otherwise agreed in writing, full payment is due before dispatch. For corporate or bulk orders, payment terms may be negotiated separately and confirmed via quotation or invoice. Goods remain the property of CSL Systems until payment has been received in full.

8. Delivery and Shipping

8.1 Delivery Areas

Inside Dhaka: Same-day or next-day delivery for in-stock items, subject to order time and traffic.
Outside Dhaka: Delivery via courier partners including Sundarban Courier, SA Paribahan, RedX, and Pathao. Standard delivery typically takes 2–5 working days depending on location.

8.2 Delivery Times

All delivery time frames stated on our Site, invoices, or by our staff are estimates only and not guaranteed. CSL Systems shall not be held liable for delays caused by courier partners, weather, hartal, traffic disruption, or other circumstances beyond our reasonable control.

8.3 Transfer of Risk

Risk of loss or damage to the products passes to you (the buyer) upon delivery to the address you provided, or upon handover to the courier partner you nominated. Please inspect all products at the time of delivery and report any visible damage before signing the delivery receipt.

9. Warranty

Most of our products carry an authorized manufacturer warranty as follows:

Hikvision, Dahua, TP-Link: 2 to 3 years (varies by product model)
ZKTeco, Virdi, EZVIZ, and others: Typically 12 months
Specific warranty terms are stated on the product page or invoice.

The warranty covers manufacturing defects under normal use and is subject to the original manufacturer’s terms. The warranty does not cover:

Physical damage, water damage, fire, or lightning damage
Damage caused by improper installation by unauthorized parties
Power surges or use with incompatible accessories
Damage resulting from unauthorized firmware modification or tampering
Cosmetic wear and tear
Loss of accessories, cables, or original packaging

For warranty claims, please contact our support team to initiate an RMA (Return Merchandise Authorization). The product must be returned with the original invoice, accessories, and packaging where possible. Service turnaround time depends on parts availability from the manufacturer.

10. Installation Services

CSL Systems offers professional installation services for CCTV, access control, biometric, and networking products. The following terms apply:

Installation is a paid service, quoted based on the project scope.
Site survey is free within Dhaka city for projects above a minimum order value (please contact us for current thresholds).
Installation is performed by our trained technicians following industry standards.
The customer is responsible for providing necessary infrastructure such as electrical power, internet connectivity, cable trays, civil works, and access to the installation site as agreed in the quotation.
Any additional work outside the original quotation (extra cabling, mounting, civil work) will be billed separately.
Post-installation, the customer is responsible for changing default device passwords and securing remote access.

11. Returns and Refunds

Returns and refunds are handled under our separate Refund & Return Policy. Please review that policy carefully before requesting a return. In general, products must be returned in original condition with all accessories and packaging, and within the time frame specified in the policy.

12. Intellectual Property

All content on the Site — including the CSL Systems logo, brand name, website design, product photos, descriptions, articles, and graphics — is the property of CSL Systems or our content providers, and is protected by applicable copyright and trademark laws.

Manufacturer trademarks, logos, and product names (such as Hikvision, Dahua, ZKTeco, Virdi, EZVIZ, TP-Link) are the property of their respective owners. They are used on our Site solely to identify the products we distribute as an authorized partner.

You may not copy, reproduce, republish, or use any content from our Site for commercial purposes without our prior written permission.

13. User Content

If you submit reviews, comments, questions, photos, or other content to our Site, you grant CSL Systems a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and adapt that content for marketing and operational purposes.

You confirm that any content you submit:

Is your own original work or you have the right to share it
Does not contain false, defamatory, or misleading statements
Does not violate any third-party rights

We reserve the right to moderate, edit, or remove user content at our sole discretion, without prior notice.

14. Prohibited Use

When using the Site, you agree NOT to:

Use automated scripts, bots, or scrapers to collect data from the Site
Attempt to gain unauthorized access to our servers, accounts, or systems
Resell, transfer, or share your customer account with another person
Place fraudulent orders or use stolen payment information
Post or transmit any unlawful, threatening, harassing, or obscene content
Use our products or services for any illegal surveillance or activity prohibited by Bangladeshi law
Interfere with the proper functioning of the Site or other users’ experience

Violation of this section may result in account suspension, order cancellation, and where appropriate, legal action.

15. Limitation of Liability

To the maximum extent permitted by law:

CSL Systems shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Site, products, or services — including but not limited to loss of profit, loss of data, business interruption, or loss of goodwill.
Our total liability for any claim related to a product or service shall not exceed the purchase price paid for the specific product or service giving rise to the claim.
CCTV cameras, alarms, access control, and security systems are designed as deterrents and evidence-gathering tools. They do not guarantee prevention of theft, break-ins, or any criminal activity. CSL Systems does not provide monitoring services and is not responsible for incidents that occur on premises where our products are installed.
It is the customer’s responsibility to maintain device firmware, secure passwords, recording media, internet connectivity, and electrical supply for ongoing system reliability.

16. Force Majeure

CSL Systems shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

Natural disasters (floods, cyclones, earthquakes, fire)
Political unrest, strikes, hartal, or civil disturbance
Government action, import restrictions, or customs delays
Supplier or manufacturer delays
Internet, telecommunication, or power outages
Pandemics or public health emergencies

In such cases, we will make reasonable efforts to inform affected customers and resume normal service as soon as practical.

17. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using the Site or placing an order, you consent to the collection and use of your data as described in that policy.

18. Changes to These Terms

CSL Systems reserves the right to modify, update, or replace these Terms at any time. Changes will take effect when posted on this page, with the “Last updated” date revised accordingly. Your continued use of the Site or placement of new orders after such changes constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically.

19. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product or service purchased from CSL Systems shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.

Before resorting to formal legal proceedings, both parties agree to first attempt to resolve any dispute amicably through good-faith discussion. Please contact us using the details below to raise any concern, and we will work with you toward a fair resolution.

20. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please reach out to us:

CSL Systems
Address: Block – B, House – 10, 12 Road No. 8, Mirpur, Dhaka 1216, Bangladesh
Phone: 01972277100
WhatsApp: wa.me/8801972277100
Website: cslsystems.com.bd

Thank you for choosing CSL Systems — your trusted authorized channel partner for security and networking solutions in Bangladesh.